FAQ

The website presents a wide range of our products, but not every product we can supply is necessarily listed. If you are looking for a specific product that you cannot find on the website, write to us at prodaja@utg-vodnik.si. We will check whether we can provide it and, if needed, prepare an offer for you.

Not necessarily. Some products listed on the website are not currently in stock in our warehouse, but can still be ordered. For each product, you can check its current availability for the selected colour and size.

Select the colour and size you want on the product page. Next to the price, you will see whether the product in the selected colour and size is in stock in our warehouse (for example "In stock" or "Last 1 piece").

If a product can be ordered despite being currently unavailable, you can also order it when it is not in stock in our warehouse. In that case the delivery time is usually longer. We will inform you of the expected delivery time by email if needed.

If the option to order is not available on the website, you can write to us at prodaja@utg-vodnik.si and we will check whether we can additionally order the product, size or colour you want.

For products that are currently out of stock, we do not always have an exact restocking date in advance. Some products are not kept in our warehouse but are supplied by the manufacturer or supplier to order. If you are interested in the availability of a specific product, size or colour, write to us at prodaja@utg-vodnik.si and we will check the expected delivery time.

Possibly. If you cannot find a particular product in our online shop, send us an enquiry at prodaja@utg-vodnik.si. Give us as much information as possible about the product you want, for example the manufacturer, product name, model, size or colour. We will check whether we can supply it and let you know the options.

When choosing a size, we recommend checking the size chart or the additional information given for each product, as sizes can differ between manufacturers.

If you are not sure which size is right for you, you can contact us before purchase. We will be happy to help you choose.

For workwear, numeric and letter sizes vary by manufacturer, so the conversion is not always the same. As a general guide, you can use the following table:

Important: some brands use slightly different ranges, so when ordering it is always best to check the size chart of the specific manufacturer. For workwear, the size can also depend on the cut (e.g. classic, slim or comfort fit).

Yes, you can try products on in our showroom in Vir near Domžale, by prior arrangement.

Yes, we will be happy to help you find the solution that best meets your needs and requirements.

When choosing protective clothing, the most important thing is to start from the hazards and risks you are exposed to in your work. Suitable protective clothing must protect against specific risks while allowing you to work safely and comfortably.

When choosing, consider in particular:

• the type of work and the working environment,
• the hazards you need protection from,
• the required protective standards,
• weather and temperature conditions,
• visibility,
• the material and functionality of the garment, and
• the required size and fit.

The relevant standards and other important features are listed for individual products on our website. If you are not sure which protective clothing is suitable for your work, write to us and we will help you choose.

Suitable safety footwear is chosen according to the type of work, the working environment and the risks the wearer must be protected from.

When choosing, pay particular attention to:

• the required level of protection,
• the safety toecap,
• puncture protection,
• slip-resistant properties,
• sole resistance to oil, fuel or other substances,
• waterproofness or water resistance,
• antistatic properties,
• heat or cold resistance, and
• comfort and suitability of the footwear for the time you spend wearing it.

Always check the standards and markings on the product too, as they determine which types of risk the footwear is designed for.

Not all safety shoes are suitable for all working environments. When choosing, you mainly need to consider the hazards present in your specific workplace.

For example, on a construction site, toe protection, puncture protection and a slip-resistant sole may be important. In industry, additional features such as antistatic properties and resistance to oil or other substances may matter. For outdoor work, protection against moisture, cold and other weather conditions is also important.

So when choosing, do not look only at the appearance or comfort of the shoe, but above all at the protective features and standards the product meets.

If you are not sure which footwear is suitable for your working environment, send us some information about the type of work and the risks you face, and we will help you choose.

Workwear is mainly intended to protect the wearer's own clothing and to provide comfort, functionality and recognisability at work. Depending on its purpose, it can also include additional features such as resistance to wear, weather or increased visibility.

Protective clothing, or personal protective equipment (PPE), is intended to protect the wearer against specific risks such as mechanical, chemical, thermal or other hazards. Protective clothing must meet the requirements of the relevant standards for its intended use.

Put simply: not every piece of workwear is protective clothing. What matters for protective clothing is its certified protective function.

Work footwear is mainly intended for comfort, functionality and foot protection at work, but is not necessarily designed to protect against specific mechanical or other risks.

Safety footwear is intended to protect the wearer against certain hazards in the workplace and must meet the requirements of the relevant standards.

Depending on the type of product, safety footwear may offer features such as a safety toecap, slip resistance, puncture protection, antistatic properties, resistance to fuels or oil, water, heat or cold.

When choosing, always check what protection a particular model provides and what working environment it is designed for.

Standards and markings on protective equipment define or describe the requirements, protective features and area of use of each product.

On protective clothing, footwear and other personal protective equipment you will often find EN or EN ISO standard markings, as well as additional symbols and markings that specify individual protective features.

For example, the markings can tell you whether the product provides protection against:

• mechanical risks,
• chemical substances,
• heat or cold,
• electrical risks,
• rain and other weather conditions,
• poor visibility or
• slipping.

It is important not to see a standard merely as a marking on a product – what matters is what the standard requires and which risk the product protects against.

When choosing, therefore, always check the product description, the technical documentation and the standards listed.

The right protective standard cannot be determined by occupation alone. The choice depends mainly on the specific risks and conditions in your workplace.

First, you need to establish:

1. which hazards the worker is exposed to,
2. how often and for how long they are exposed,
3. how serious the consequences could be,
4. what protection is needed for each risk, and
5. which standard or requirements the chosen personal protective equipment must meet.

Example: for work where there is a risk of a heavy object falling on the foot, you need footwear with suitable toe protection. If there is also a risk of the sole being punctured, the footwear must also have suitable puncture protection.

If you are not sure which standard or protective feature is right for your work, describe your working environment and risks to us. We will help you find suitable products and information.

Yes. We offer tailoring repairs and alterations of workwear, such as shortening trousers, repairing seams, replacing zips and other repairs that extend the life of the garments. If you are not sure whether a particular repair is possible, send us a photo of the item and we will be happy to check the options.

The price of a repair depends on the type and complexity of the work and any additional material required. You can send us a photo of the garment that needs repair, or call us and we will arrange for you to bring it in for us to look at.

Yes. We offer logo embroidery and printing on workwear, so you can customise the garments to your company's identity.

To prepare an offer, we need:

• your logo or artwork (preferably in vector format or PDF),
• the desired size of the design,
• the colour,
• the print or embroidery position,
• the quantity of garments.

Based on this information, we will prepare an offer and suggest the most suitable execution.

Yes. Since we develop and manufacture our own workwear, we can also make made-to-measure garments. We tailor production to your needs, intended use and the features you want in the garment.

Yes. If you have an existing garment you would like to recreate or adapt, you can send it to us as a sample. We will check the options for making it and present a suitable solution.

Yes, we take measurements by prior arrangement. For companies, depending on the size of the order, we can also organise measurements for employees to ensure the best possible fit of the workwear.

Yes, in some cases this is possible. Depending on location, company size and the scope of your needs, we can arrange a product presentation or advice on choosing workwear and protective equipment. Contact us and we will look at the most suitable option together.

To place an order, add the products you want to the cart in your chosen colour, size and quantity, then open the cart. Next, choose the delivery and payment method and enter your contact and delivery details. After reviewing all the details, confirm that you agree to the terms and conditions and place the order. The order is confirmed when the confirmation page with the order details appears. Within a few minutes you will also receive a confirmation email with the details of your order.

Yes. You can also make a purchase as a guest, without creating a user account. If you create an account, you will have easier access to your order details and other account data.

If you want to change your details or the quantity of products after placing your order, or cancel the order, please contact us as soon as possible. Changes are only possible if the order has not yet been prepared for dispatch.

After you place your order, you will receive an order confirmation at your email address. When your order is ready for dispatch, you will receive a notification about its status and delivery.

If you have a question about your order, you can contact us and we will be happy to check its current status.

We normally dispatch orders within 1–3 working days if all the ordered products are in stock. For orders paid by bank transfer, we dispatch the order within 1–3 working days of receiving payment.

For products that are currently out of stock, the delivery time may be longer. In that case we will inform you of the expected delivery time.

Yes, in-store pickup is available at the company headquarters, at Tolstojeva ulica 12, 1230 Domžale, during opening hours. When your order is ready for pickup, we will also let you know when it is available to collect.

We deliver orders to addresses in Slovenia, Croatia, Austria and Germany. For delivery to other countries, please contact us before placing your order so we can check the options and delivery costs.

Yes. You can order to Croatia, Austria and Germany directly in the online shop: delivery costs €9.90 and is free for orders over €150. For delivery to other countries, please contact us before placing your order so we can check the options and delivery costs.

Our orders are delivered by DPD and Pošta Slovenije.

Once we dispatch your order, the delivery service needs up to 3 working days to deliver it, but it usually arrives the very next day after dispatch.

If more than 3 working days have passed since you placed your order and you have not been notified that the delivery time will be extended, contact us at prodaja@utg-vodnik.si and we will check the status of your order.

Of course. When placing your order, you can enter the address to which you want the shipment delivered.

If you want to change the address after placing the order, please contact us as soon as possible. A change is only possible if the order has not yet been dispatched.

The payment methods available are those shown at checkout in the online shop. For business customers, payment by bank transfer (proforma invoice) may also be available by arrangement.

Yes, payment by bank transfer (proforma invoice) is also possible. After you place the order or we agree on it, we will send you the payment details.

Yes, cash on delivery is also possible. You can select this option among the payment methods at checkout.

Yes, both business customers and individuals can pay for an order by bank transfer (proforma invoice). You can select this option among the payment methods at checkout.

Yes. For distance purchases, and subject to the conditions laid down by applicable law, a consumer generally has the right to withdraw from the contract within 14 days of receiving the goods. The only exception is personalised products (for example, products with printing or embroidery, or made-to-measure products).

The product must be returned in accordance with the returns conditions. For detailed return instructions, please contact us before sending it back.

You can return the product within 14 days of receiving the goods.

Yes, if the size you want is in stock and the conditions for exchange are met, you can exchange the product for another size.

If you received a damaged, wrong or incomplete product, please contact us as soon as possible. Describe the problem and, if possible, attach photos of the product and the packaging.

We will review your case and advise you on the next steps.

If you believe a product is defective or does not match your order or the expected characteristics, please let us know as soon as possible.

You can make a complaint by filling in the form for returns, exchanges and complaints and sending it to us at prodaja@utg-vodnik.si.

In your message, state your order or invoice number, describe the problem and, if possible, attach photos of the product in which the defect is clearly visible.

After receiving your complaint, we will review the circumstances and inform you of the next steps. Depending on the type and validity of the complaint, we will work together to find a suitable solution in accordance with applicable law.

Safety and work footwear, like other goods, is covered by statutory rights relating to non-conformity of goods. The seller is liable for any non-conformity that becomes apparent within two years of the product being delivered to the end consumer.

If you notice a defect in the footwear, or believe the product does not conform to the agreed or expected characteristics, please notify us no later than two months after the day you discovered the non-conformity. The nature of the product, its normal wear and tear, the way it was used and the manufacturer's instructions must also be taken into account.

To make a complaint, send us a description of the problem, your order or invoice number and photos of the footwear. If necessary, we will inspect the footwear and inform you of the next steps.

Products made to your exact instructions or adapted to your personal requirements generally cannot be returned by withdrawing from the contract, unless the product has a material defect or otherwise does not conform to what was agreed.

Let us know about the return using the returns, exchanges and complaints form or any clear statement sent to info@utg-vodnik.si or by post; using the form is optional. Then send the goods to UTG Vodnik d.o.o., Tolstojeva ulica 12, 1230 Domžale, Slovenia, or return them in person by arrangement. Original packaging and the invoice are not a condition for a return, but we recommend quoting your order number. You can find more information on the Returns and exchanges page.

Yes, for business customers we offer a quantity discount on larger purchases.

Yes, we also offer quantity discounts for larger quantities. If you intend to order larger quantities of products, contact us and we will prepare an individual offer with a quantity discount.

Yes. For companies and larger orders, we will be happy to prepare an individual offer tailored to your needs.

Send your enquiry to prodaja@utg-vodnik.si and give us as much information as possible about the products, quantities, sizes, colours and any other special requirements. We will prepare a suitable offer based on your needs.

Yes, we are specialists in protective equipment and will be happy to help you choose.

We help companies choose suitable workwear, safety footwear and other personal protective equipment according to the type of work, the working environment and the needs of their employees.

Based on your requirements, we can advise you on suitable products, materials and protective features, and prepare an offer for your company.

Once you have at least 500 points in your account (that is a €5 discount). Above this threshold you can redeem any number of points — there is no need to wait for round amounts.

After purchasing an online gift voucher you receive a personal code by e-mail — on the chosen day also directly the recipient, together with your message. There is no need to print the voucher.

Yes — the showroom in Vir near Domžale (Vir, Tolstojeva 12, 1230 Domžale) is open by appointment. Call 01 724 82 58 or write to info@utg-vodnik.si so that we can give you our full attention during your visit.

With points you can pay up to 30% of the value of the products in the order. You choose how many points to use in the cart before completing the purchase.

The gift voucher is valid for 12 months from purchase. The expiry date is stated in the e-mail with the code.

We described the classes and their properties in the article Do you know the difference between safety classes in protective footwear?. In the footwear list you can filter products by standard (SB, S1, S1P, S2, S3, S5 …).

Yes. On the Participation in tenders page there is a document marking our equipment for tenders; for tender documentation, write to us at info@utg-vodnik.si.

Yes, we hold ISO 9001 and AQAP 2110 certificates, and as the first in Slovenia we have also obtained the Digital Product Passport.

Points from a purchase are first pending. They are confirmed once the order has been shipped and paid, and no later than after 15 days. A cancelled or returned order removes the points.

Yes. If the purchase is smaller than the voucher value, the remainder stays on the code and you can use it on your next purchase.

This is the standard for high-visibility clothing — it is explained in the article What does the EN ISO 20471 standard mean for high-visibility clothing?. You can find all high-visibility clothing here.

Yes — for work at height and in confined spaces we offer advice, supply, training and equipment servicing.

Among others the Ministry of Defence of the Republic of Slovenia, the Slovenia Forest Service, DARS, the Financial Administration (FURS), Slovenian Railways, the Ministry of the Interior, Izola General Hospital, LTH Castings and Pošta Slovenije. More on the References page.

In addition to UTG's own production, also Mascot, Sir Safety System, Sara Workwear, MSA, Cofra, Krause, Størvik, Giasco, Beyond Nordic and others. Presentations are on the Our brands page.

Yes, they are valid for 24 months from being credited. You can see the balance and dates in My account under Loyalty points.

You pay the difference using one of the payment methods at checkout.

Wash at a lower temperature than the label allows if the garment is not heavily soiled; close the zips and wash the garment inside out; do not use bleach-containing detergents for dark clothing. The meaning of the symbols is explained on the Textile care labels page.

Waterproof and reflective clothing, high visibility by day and by night, S3 slip-resistant shoes, respiratory protection when working with dust, gases and chemicals, and gas detectors. Selection: For utility companies.

Points are calculated on the value of the products (incl. VAT, after all discounts). Delivery and payment costs are not counted.

No, the gift voucher cannot be exchanged for cash. Use it for any product in the online shop.

Yes — on the Video training page you will find instructions for using the V-Gard 950 helmet, the MSA M1 self-contained breathing apparatus and the MSA alphaBELT firefighting and safety belt.

Helmets, reflective clothing and work shoes with a toecap — durable even in demanding conditions, suitable for work at height, with the option of personalisation with a logo. Selection: For construction.

Especially with this one: gloves, T-shirts and other consumable equipment are things you buy several times a year — points from one purchase can be used on the next.

For each review of a purchased product you get 50 points. You will receive an invitation to leave a review by e-mail a few days after purchase.

Yes — points are credited to your account, so you must be logged in when you make a purchase. Registration is free and does not commit you to anything.