SERVICE AND TRAINING

If a product can be ordered despite being currently unavailable, you can also order it when it is not in stock in our warehouse. In that case the delivery time is usually longer. We will inform you of the expected delivery time by email if needed.

If the option to order is not available on the website, you can write to us at prodaja@utg-vodnik.si and we will check whether we can additionally order the product, size or colour you want.

When choosing a size, we recommend checking the size chart or the additional information given for each product, as sizes can differ between manufacturers.

We normally dispatch orders within 1–3 working days if all the ordered products are in stock. For orders paid by bank transfer, we dispatch the order within 1–3 working days of receiving payment.

For products that are currently out of stock, the delivery time may be longer. In that case we will inform you of the expected delivery time.

The payment methods available are those shown at checkout in the online shop. For business customers, payment by bank transfer (proforma invoice) may also be available by arrangement.

Let us know about the return using the returns, exchanges and complaints form or any clear statement sent to info@utg-vodnik.si or by post; using the form is optional. Then send the goods to UTG Vodnik d.o.o., Tolstojeva ulica 12, 1230 Domžale, Slovenia, or return them in person by arrangement. Original packaging and the invoice are not a condition for a return, but we recommend quoting your order number. You can find more information on the Returns and exchanges page.

Wash at a lower temperature than the label allows if the garment is not heavily soiled; close the zips and wash the garment inside out; do not use bleach-containing detergents for dark clothing. The meaning of the symbols is explained on the Textile care labels page.